Privacy Policy

Data privacy has always been of the highest importance for Family Works Fostering and we will always remain open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.

  • Information we collect
  • Site usage information
  • Where your data is stored
  • Disclosing your information
  • Cookies
  • What are your rights?  

Information we collect

We collect the following information and data from our site visitors:

  • contact form responses, questions, queries or feedback you leave, including your email address if you contact Family Works Fostering. 
  • your email address and preferences when you sign up for our email alerts, and how you use our emails – for example, whether you open them and which links you click on
  • your IP address, and details of which version of web browser you used.  

Site usage information

Information on how you use the site, using cookies, video tracking and page tagging techniques. This data can be viewed by authorised people within FWF, to:

  • improve the site by monitoring how you use it
  • gather feedback to improve our services, for example, our blog content
  • respond to any requests for a platform demonstration you send us if you’ve asked us to
  • send email alerts to users who request them
  • allow you to access Volcanic services
  • provide you with information about our services if you want to.

The purpose of collecting the data:

  • record keeping of both website visitors’ activity and information
  • improving our service to website visitors
  • marketing purposes
  • respond to queries.  

Where your data is stored

We store your data on our secure servers (except for data that we gather when you sign up to our email alerts). We have strict controls over how and why your data can be accessed.

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.  

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. We won’t share your information with any third parties for marketing, market research or commercial purposes, and we do not pass on your details to other websites.

Our website contains links to other websites. This privacy policy only applies to the Family Works Fostering website and does not cover other websites and transactions that we link to.

These services, such as 3rd party technology providers, have their own terms and conditions and privacy policies. Following a link to another website If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.



We use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Read more about our cookies here  

What are your rights?

Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact us and we will provide you with your personal data. 

Right to portability:

Whenever we processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure:

You have the right to to request that we erase any personal data processed by Family Works Fostering at any time.

Right to object

You have the right to object to Family Works Fostering processing your personal data.


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